HSBC Mobile Banking is a convenient way for HSBC customers to manage their banking using their smartphones. It allows you to check account balances, make transfers, pay bills, and more, all on the go. It's a secure and user-friendly way to handle your finances from your mobile device.
HSBC Mobile Banking: Easy Steps to Register, Log In, and Transfer Funds
HSBC Mobile Banking makes it simple to access your accounts, log in securely, and transfer funds on your smartphone. Here's a straightforward guide to getting started.
HSBC Mobile Banking can be accessed through the following channels:
HSBC offers three convenient mobile banking options:
1. HSBC Mobile Banking App
2. HSBC India Mobile App
3. HSBC SimplyPay
How to register
To register for our services, you must have an existing bank account with us. You can initiate the registration process either through the HSBC Malaysia Mobile Banking app or on our website.
Starting from August 22, 2023, we've introduced a customer verification step for all new registrations for HSBC online and mobile banking. This verification can be completed through our contact center or by visiting your nearest HSBC branch. Please be aware that there is a 12-hour cooling-off period following the setup of your Mobile Secure Key.
Their are 2 option for register in HSBC Malaysia mobile banking app:
- Using Mobile application
- Using Website
Register HSBC mobile banking account using Mobile app.
Step: 1
Download HSBC Malaysia mobile banking app and select not register for new user.
Step:3
Confirm your identity through any of these methods:
1. Your debit card PIN.
2. Your credit card PIN.
3. Your phone banking PIN (the number assigned to you when you initially opened your account).
4. Your credit card number, date of birth, and phone number.
Step:4 set your username
Step:5 set you password
Step:6 choose your security questions
Step:7 Establish your security question and provide an answer.
Subsequently, you will receive an SMS confirmation acknowledging your successful online banking registration.
Step:8 Generate a 6-digit PIN.
Upon completion, expect an SMS verification indicating that your PIN has been established. This action will simultaneously activate your Mobile Secure Key.
Step:9 To finalize your customer verification and complete your online banking registration, please contact our customer service or visit your nearest branch.
Ensure that you do this within 48 hours of finishing your online banking registration. When calling, please use the mobile number you registered with, and make sure you have either voice ID or a T-PIN set up to facilitate verbal verification.
Important Information:
Following the successful setup of your Mobile Security Key (MSK), please note the following:
1. A 12-hour cooling-off period applies.
2. Transactions involving third parties that necessitate the use of your MSK can only be initiated after this cooling-off period.
3. After the cooling-off period, you will have unrestricted access to all online and mobile banking services.
How to login
Open the App: Locate the HSBC Mobile Banking app icon on your device and tap to open it.
Login Screen You should be presented with a login screen where you can enter your login credentials.
Enter Your Details: Provide your username and password. If you have set up additional security features like a PIN or fingerprint authentication, follow the prompts to use those as well.
Access Your Account: After successfully entering your login information, you should be granted access to your HSBC Mobile Banking account.
How to transfer money using HSBC Mobile Banking (Duit now)
Explore an innovative approach to send and receive money through the HSBC Malaysia Mobile Banking app with DuitNow.
Effortlessly transfer funds by inputting the recipient's registered DuitNow ID, which can include their mobile number, NRIC, or account number. You can quickly master this process by watching our instructional video, allowing you to complete transfers in a few straightforward steps.
Step: 1 Select "Pay & transfer (Duitnow)" on "Move money" tab
Step :2 Select which account to transfer "From"
Step: 3 Select "My Payees," then choose "Pay a new recipient" to open a transaction selection page. Expand the menu by clicking the arrow icon.
Step: 4 On the transaction selection page, pick either the proxy ID (mobile number, passport, NRIC, business registration, or Army/Police ID) or the account number. This action will navigate the user to the "Add a new payee" screen.
Step :5 Fill in beneficiary information and click Continue.
Step: 6 Enter the transaction details (amount, reference etc). Click Continue to proceed with transaction authentication journey, review the details before confirm it and complete the transaction.
Benefits of HSBC Mobile Banking
Perform a wide range of transactions offered by your HSBC Internet Banking platform.
Enjoy the convenience of a single login to access all your HSBC Bank accounts.
For each HSBC Mobile Banking account, you can set up the HSBC India Mobile app on up to three mobile handsets.
Enhance security with the option to use a PIN or Fingerprint lock to access your HSBC Mobile app. Please note that Fingerprint lock is specific to your mobile handset, and Face ID is available based on your mobile device's specifications.
HSBC SimplyPay
HSBC SimplyPay serves as HSBC Bank's UPI interface, providing a streamlined way to engage with Unified Payment Interface (UPI) functionalities, introduced by NPCI (National Payments Corporation of India). UPI empowers mobile users to effortlessly send and receive money through their smartphones, simplifying online instant payments.
Key Features of HSBC SimplyPay:
1. Account Linking: HSBC SimplyPay App (UPI app) allows users to connect their accounts from multiple banks within a single mobile app.
2. Real-time Funds Transfer: Enjoy the convenience of instant and secure real-time funds transfers through HSBC SimplyPay.
3. Security and Accessibility: Ensure the safety of your transactions with 24/7 availability, even on public or bank holidays. Access your transaction history for seamless repeat payments.
4. VPA ID Transactions: Send or receive money using VPA (Virtual Payment Address) ID without the need to add beneficiaries.
5. Bill Payments and Shopping: Perform bill payments and indulge in online shopping using the HSBC SimplyPay app.
Registration Process for HSBC SimplyPay:
Getting started with HSBC SimplyPay is straightforward:
1. Download the app from Google Play or the Apple App Store.
2. Register your mobile number and device.
3. Set your application password.
4. Select your bank and account.
5. Set a UPI PIN for the account.
6. Start enjoying the advantages of instant digital payments.
Supported Transaction Types:
- Send and Collect Payments
- Balance Enquiry
HSBC Mobile Banking Security Features:
HSBC India Mobile Banking app upholds robust security measures, mirroring the security features of Personal Internet Banking. Your data, including login details, is not stored in the app or on the SIM card. The login verification process directly interfaces with the HSBC system to ensure the security of your transactions.
Key Security Features:
1. Security Device: Customers receive a security code-generating device through HSBC Internet Banking, which is necessary for select banking transactions.
2. Encryption: The app employs top-tier Secure Sockets Layer (SSL) Encryption to safeguard your personal information during HSBC Mobile Banking sessions.
3. Session Timeout: To bolster security, the app automatically logs off after 15 minutes of inactivity or in case you forget to log off manually. This ensures your sessions remain secure and protected.
